Your Questions, Answered
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We offer two services: pet-sitting within the client’s home and dog-walking near the client’s home. For more details on each service, please visit the Services webpage and the FAQ section.
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We only serve Bankers Hill, Little Italy, Mission Hills, Hillcrest, University Heights, North Park and South Park. We do not serve downtown San Diego.
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We offer our services Monday-Friday from 8am-6pm. We do not offer services on Saturday and Sunday.
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If you are a new client, please fill out and submit the Appointment Request form at the bottom of the Services page. You can also email or call us during our working hours of Monday-Friday 8am-6pm. If you are a returning client, you can schedule an appointment via email or a phone call.
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It is HIGHLY recommended that you schedule an appointment at least 1 to 2 weeks in advance as our calendar fills up quickly.
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The free 30 minute consultation occurs inside the client’s home. We will ask the client to give us a brief tour of the important pet areas of their home i.e. litter box, food and water bowls, rest area etc. We will then sit and have a discussion as to what the client is looking for, what the behavior and needs are of their pet and how we can best serve them. This interaction will determine if our services would be a good match with the client.
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Once the client has chosen a date for service, and it’s been approved by us, we will send the client an invoice via email. We require the client to pay in full a week before their scheduled service date. We only accept electronic payments through Zelle and Venmo.
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We only accept electronic payments through Zelle and Venmo. Checks and cash are NOT accepted.
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If you cancel your appointment 48 hours or more in advance, you will receive a full refund. If you cancel your appointment in less than 48 hours of the date of service, you will receive a 75% refund of your payment.
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Yes. We are insured and bonded through Business Insurers of the Carolinas via PSI (Pet Sitters International). We also have a business tax license registered with the city of San Diego.
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Yes. We have official background check documentation, conducted by the DOJ, that states we have no criminal history for your peace of mind. This document will be provided to every new client during the required 30 minute consultation.
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Yes. We require all pets under our care to be up to date with their vaccinations.
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No. We only pet sit and walk pets that are 1 year old or older.
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Yes, absolutely! We love senior pets!
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No. We only pet sit within clean well-kept homes for the health and safety of your pet and the pet-sitter.
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We only pet sit no more than 2 animals within a client’s home.
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No. We walk one dog at a time so that they receive personalized one-on-one attention.
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No. We only work with pets that are well-behaved around humans and other animals. If your pet requires a muzzle, shows food, toy or stranger aggression - we will not service them.
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Yes. Unless the client is there to greet us, we require that all clients keep a spare key within a lockbox that we can access on your property. You may provide your own lockbox or you can purchase one from us. If your neighborhood or complex does not allow for lockboxes, then we will ask to hold a copy of your key. If you do not use a physical key, we can also talk about access through your garage or using a keypad on your door.
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We track both pet-sitting visits, and dog walks, with a GPS app and will provide the client with a record of our work after the appointment has been completed along with any notes.
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Yes. If the pet owner does not want us to use their personal pet gear, we will arrive with a harness, collar and leash etc.
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Yes, if the medication is in pill form and can be given within an edible pill-pocket. Ear drops, medicated paw pads are fine. We do not give intravenous injections.
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Yes. Please see the Credentials section (within the About page) and see our Pet CPR Training certificate completed through the American Red Cross.
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No. We do not offer or provide any behavioral training for your pet. We expect your dog to be trained and not pull on a leash and remain non-confrontational with other dogs when being walked.
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No.
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No.
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No. All breeds of dogs and cats are welcomed if well-behaved.
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No, not at this time.
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No. In order to provide the pet with a calm, peaceful and personalized experience, we do not pet sit in the client’s home if other people are present during our appointment (example: cleaning people, friends, relatives, kids etc).
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No. We do not board pets. We only pet-sit within the client’s home so as to maintain a safe and stress-free environment for your pet.
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No. We only service dogs and cats. No birds, reptiles, rabbits etc.
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No. For the safety of your dog, we do not visit dog parks.
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Yes. We only walk dogs who weigh 85 lbs. or less.
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Yes, if the owner provides the stroller and or backback.
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Yes. We have multiple plans in place for when a disaster, like an earthquake, occurs or if your pet is injured. During the onboarding session with new clients, we collect information as to who their veterinarian is, emergency family contacts and any special needs that their pet may have. We have also been trained, and certified by the American Red Cross, in giving pet CPR. In addition, we carry a pet first-aid kit in our car for any emergencies.
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Yes. For your peace of mind, we welcome and have no issue with being video recorded while we care for your pet(s).
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Because Sereno Pet Care provides a personalized one-on-one service, we only have one employee, the owner Sean.
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No.